Support

We read every message. Write to support@laruna.app in English, German or Polish. Please do not include health details.

Subscription

How do I cancel?

On your iPhone open Settings, tap your name, then Subscriptions, choose Laruna and tap Cancel Subscription. You keep access until the end of the paid period.

I was charged after the free trial. Can I get a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

I reinstalled the app or changed phones. Where is my subscription?

In Laruna open Settings, Subscription, Restore purchases. Use the same Apple account you bought it with.

Your data

Where is my diary stored?

Only on your phone. There is no account and no cloud, so we cannot see your entries or restore them.

How do I keep a backup or move to a new phone?

Open Settings, Privacy and data, Export and delete data, then Export backup. Save the file somewhere safe. On the new phone choose Import backup. The app's data is not part of iCloud backups, so export before you switch phones or delete the app.

How do I delete everything?

Settings, Privacy and data, Export and delete data, Delete all data. This cannot be undone.

Can I give my doctor an overview?

Yes. Settings, Privacy and data, Doctor report (PDF) creates a summary on your phone. You can print it or share it yourself.

The app

Which languages are supported?

English, German and Polish. You can change the language in Settings, General.

Reminders do not appear

Allow notifications for Laruna in the iPhone Settings under Notifications, then check the times in Laruna under Settings, Reminders.

Is Laruna a medical device?

No. Laruna is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. It does not give advice about your medication. Talk to your doctor for medical advice, diagnosis or treatment, and before starting a new exercise programme.